Terms of service

TERMS OF SERVICE

Last updated: May 30, 2026

OVERVIEW

Welcome to PetHub. The terms “we”, “us” and “our” refer to PetHub. PetHub operates this online store and website to provide customers with a curated shopping experience for pet products and everyday pet care essentials.

By visiting, browsing, using, or purchasing from our store, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree with these terms, you should not use or access our store.

PetHub is powered by Shopify, which enables us to provide our online store and checkout services.

SECTION 1 - ELIGIBILITY AND ACCOUNT INFORMATION

By using this store, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use this store.

When placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address, payment details, and phone number. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account information and for all activity connected to your account.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, product colors, size appearance, packaging, and other details may vary depending on your device screen, supplier updates, manufacturing differences, or product availability.

Product descriptions, images, prices, and availability may change at any time without notice.

We reserve the right to limit product quantities, discontinue products, refuse service, or cancel orders at our discretion where necessary.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the selected products. Your order is not accepted until payment is processed and the order is confirmed.

We may accept, refuse, cancel, or modify an order if there is an issue with product availability, pricing, payment, address accuracy, suspected fraud, supplier availability, or other operational reasons.

Please review your order carefully before submitting it. Once an order is processed, we may not be able to cancel or modify it.

If we cancel or modify an order, we will attempt to contact you using the email address or contact information provided at checkout.

SECTION 4 - PRICES, PAYMENTS, TAXES, AND CUSTOMS

All prices are shown in the currency displayed on the store at the time of purchase.

Prices, discounts, promotions, and offers may change at any time without notice.

Unless clearly stated otherwise, product prices may not include taxes, import duties, customs fees, or other charges that may apply in your country. Customers are responsible for any customs duties, taxes, or import charges required by their local authorities.

You agree to provide accurate payment and billing information and confirm that you are authorized to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY

PetHub may offer free shipping to selected supported countries, including the United States, Canada, the United Kingdom, and Australia, where available.

Delivery times are estimates only and are not guaranteed. Shipping times may vary depending on the destination, carrier, customs processing, supplier processing time, holidays, or other circumstances outside our control.

We are not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping addresses, weather events, or other events outside our control.

Once an order is shipped, tracking information may be provided where available.

SECTION 6 - RETURNS AND REFUNDS

Returns and refunds are handled according to our Refund Policy.

Customers should review the Refund Policy before placing an order. Return eligibility, return timeframes, refund handling, and customer responsibilities are explained in that policy.

SECTION 7 - PRIVACY

Your personal information is handled according to our Privacy Policy.

By using our store, you acknowledge that your information may be processed by PetHub, Shopify, payment providers, shipping providers, and other service providers required to operate the store and fulfill orders.

SECTION 8 - THIRD-PARTY SERVICES AND LINKS

Our store may use third-party services, including Shopify, payment processors, shipping providers, analytics services, advertising platforms, and supplier services.

We are not responsible for the content, policies, actions, or services of third-party websites or providers. If you access third-party websites or services through our store, you do so at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

PetHub is powered by Shopify, which provides the ecommerce platform used to operate our store.

However, purchases made through this store are made directly with PetHub, not Shopify. Shopify is not responsible for products sold by PetHub, order fulfillment, delivery, product quality, refunds, or customer service related to purchases from PetHub.

SECTION 10 - INTELLECTUAL PROPERTY

All content on this store, including text, images, logos, graphics, product layouts, design elements, and branding, is owned by PetHub or used with permission from suppliers, service providers, or other rights holders.

You may not copy, reproduce, distribute, modify, publish, or use store content for commercial purposes without prior written permission from PetHub.

SECTION 11 - USER FEEDBACK AND REVIEWS

If you submit reviews, comments, feedback, photos, messages, or other content to PetHub, you grant us permission to use, display, reproduce, and share that content for store operation, customer support, marketing, or service improvement.

You agree that your submitted content will not be false, misleading, illegal, abusive, offensive, or infringe on the rights of any third party.

We may remove or edit submitted content at our discretion.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our store may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping details, availability, or other information.

We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.

SECTION 13 - PROHIBITED USES

You agree not to use our store or services for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

You may not:

- Violate any applicable laws or regulations.
- Infringe on intellectual property rights.
- Submit false or misleading information.
- Attempt to interfere with store security or functionality.
- Upload viruses, malware, or harmful code.
- Collect personal information from others.
- Use automated scraping, bots, or unauthorized tools to access the store.
- Impersonate another person or entity.
- Use the store in a way that harms PetHub, Shopify, customers, or service providers.

We reserve the right to restrict or terminate access if we believe these terms have been violated.

SECTION 14 - DISCLAIMER OF WARRANTIES

Our store and products are provided “as is” and “as available” unless otherwise clearly stated.

We do not guarantee that the store will be uninterrupted, error-free, secure, or always available.

We do not guarantee that products will meet every individual expectation, although we aim to provide accurate descriptions and a good customer experience.

Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, PetHub will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the store, products, services, shipping delays, third-party services, or inability to use the store.

This includes, but is not limited to, lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages.

Nothing in these Terms limits liability where it cannot legally be limited.

SECTION 16 - INDEMNIFICATION

You agree to defend, indemnify, and hold harmless PetHub, Shopify, and our service providers from claims, damages, losses, liabilities, costs, or expenses arising from:

- Your breach of these Terms.
- Your violation of any law.
- Your misuse of the store.
- Your violation of any third-party rights.

SECTION 17 - TERMINATION

We may suspend or terminate access to our store or services at any time if we believe these Terms have been violated or if necessary to protect PetHub, customers, suppliers, Shopify, or service providers.

Any obligations that by their nature should survive termination will continue after termination.

SECTION 18 - SEVERABILITY

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining sections will continue to remain valid and enforceable.

SECTION 19 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our store, form the entire agreement between you and PetHub regarding your use of the store.

SECTION 20 - GOVERNING LAW

These Terms are governed by applicable laws in the jurisdiction where PetHub operates, to the extent permitted by law.

Customers may also have rights under the consumer protection laws of their own country or region.

SECTION 21 - CHANGES TO THESE TERMS

We may update or replace these Terms at any time by posting the updated version on our store.

Your continued use of the store after changes are posted means you accept the updated Terms.

SECTION 22 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

PetHub
Email: 2oba111xxx@gmail.com
Website: https://pethub-9963.myshopify.com