SHIPPING POLICY
Last updated: May 30, 2026
Thank you for shopping with PetHub.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.
ORDER PROCESSING TIME
Orders are usually processed within 1 to 5 business days after payment is confirmed.
Processing time may vary depending on product availability, supplier processing, order volume, holidays, or other operational factors.
After your order is processed and shipped, tracking information will be provided when available.
SHIPPING DESTINATIONS
PetHub currently focuses on shipping to selected supported countries, including:
- United States
- Canada
- United Kingdom
- Australia
Shipping availability may vary depending on the product, destination, supplier, or carrier.
FREE SHIPPING
PetHub may offer free shipping to the United States, Canada, the United Kingdom, and Australia on selected products where available.
If free shipping is available for your order, it will be shown during checkout.
ESTIMATED DELIVERY TIME
Estimated delivery times may vary by destination, carrier, customs processing, and supplier handling time.
Most orders may arrive within approximately 7 to 20 business days after processing, but delivery times are estimates only and are not guaranteed.
Some orders may arrive sooner or later depending on shipping conditions.
CUSTOMS, DUTIES, AND TAXES
Customers are responsible for any customs duties, taxes, import fees, or other charges required by their local authorities.
PetHub is not responsible for delays caused by customs processing or import inspections.
TRACKING INFORMATION
When tracking is available, you will receive tracking information by email after your order has shipped.
Tracking updates may take a few days to appear after the carrier receives the shipment.
MULTIPLE SHIPMENTS
If your order contains multiple products, items may be shipped separately depending on supplier availability and warehouse location.
This means you may receive more than one package for the same order.
INCORRECT SHIPPING ADDRESS
Please make sure your shipping address is correct before placing your order.
PetHub is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an address mistake, contact us as soon as possible. We cannot guarantee changes after an order has been processed or shipped.
LOST, DELAYED, OR MISSING PACKAGES
Delivery delays may happen due to carrier issues, customs, weather, holidays, incorrect address information, or other factors outside our control.
If your package is significantly delayed or missing, contact us and we will review the issue with the available tracking information.
PetHub is not responsible for packages marked as delivered by the carrier but lost, stolen, or misplaced after delivery.
ORDER CANCELLATIONS
Once an order is processed or shipped, we may not be able to cancel or change it.
Please review your order carefully before checkout.
CONTACT INFORMATION
If you have questions about shipping or delivery, contact us at:
PetHub
Email: 2oba111xxx@gmail.com
Website: https://pethub-9963.myshopify.com